FAQ

How much are your cakes?

The price of our cakes varies with the cake size, shape, design, complexity of techniques and materials used. Hence, it is not possible to list out an exact price on our website. Feel free to discuss with us on your needs and we'll gladly give you a quote. 

How do I place an order?

Please whatsapp or email us with the following information to start a discussion.

Date of celebration:

Number of pax:
Design (Preferably with pictures):

How should I confirm my order?

Your order will be confirmed once we receive full payment.

Upon receipt of your order, you will be emailed a copy of your invoice. Please ensure all details and any requested changes have been properly documented on your order confirmation form.


How many days notice is required to place an order?

Our lead time is normally 2 weeks, subjected to availability. 

We may be able to accommodate short notice orders, depending on our schedule. Please bear in mind that fondant decorations are all hand crafted items, so please allow plenty of time for us to create all the little details we meticulously love to do!


Do I need to choose a design from your portfolio?

Not at all! We would love to create a new design for you, from ideas and inspirations you may have. Any cake from our portfolio or from other ideas you have in mind, can be used as inspiration and customized to suit your style, taste and budget.

What flavours are available?

You may contact us for our full menu.

Are the toppers edible?

Fondant figurines or toppers are normally made in advance so that it can harden and hold its shape. Although perfectly edible, they are often too hard and dry and not recommended to eat.

*Toppers may contain supporting dowels, e.g. toothpicks, wires etc and must be removed from the cake before consumption.

Are your cakes halal certified?

We are not halal certified but we don’t use non-halal ingredients.

Do you deliver and can I choose the delivery timing?

Yes we do! We provide flexible delivery timings, you may choose the any delivery timing with 1 hour interval, e.g 1.00 pm – 2.00 pm.

How should I store my cakes or cupcakes once I receive it?

All our cakes and cupcakes are best stored in cold air con temperature upon receiving. Once the cake is cut, it can be refrigerated for up to 3 days.

Cancellations

If you cancel your order, your deposit will not be refunded.

If work has been done, 50% of the total deposit will be forfeited and the balance will be translated into credit note.

If we have not started work on your order, the full amount will be converted into credit note.